Tree Surgeons Boundsgreen Service Terms and Conditions

These service terms and conditions set out the basis on which Tree Surgeons Boundsgreen provides arboricultural services to domestic and commercial clients. By making a booking, requesting a quotation, or agreeing for work to begin, the customer confirms that they have read, understood, and accepted these terms. They are intended to create a clear, fair framework for the provision of tree surgery services, including inspections, pruning, felling, stump works, hedge care, site clearance, and related waste handling. Nothing in these terms affects any statutory rights that cannot lawfully be excluded.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person arranging the work. These terms apply to all bookings unless we agree otherwise in writing. Where a separate written quotation, specification, or contract is issued, it may supplement these terms, but it will not override them unless expressly stated. If there is any conflict, the written quotation or contract will prevail only to the extent of that conflict.

We reserve the right to amend these terms from time to time. Any updated version will apply to future bookings only, unless we notify you otherwise. The version in force at the time of booking will normally govern the work. You are responsible for checking that the information you provide is accurate and complete, including access details, ownership status, boundary arrangements, and any known hazards affecting the site.

Booking Process

The booking process for tree surgeons in Boundsgreen usually begins with an enquiry and an initial assessment. Depending on the nature of the work, we may provide an estimate based on photographs, written descriptions, site visits, or a combination of these. For more complex jobs, a site inspection may be required before a quotation can be confirmed. Estimates are given in good faith, but they are not binding until accepted and may be revised if the circumstances materially differ from the information supplied.

To make a booking, you must confirm that you are authorised to arrange the work at the property and that the relevant landowner, occupier, managing agent, or other interested party has consented where necessary. You must also ensure that any permissions, consents, permits, or notices required by law, lease, covenant, or title are in place before the work starts. If a tree is protected by a Tree Preservation Order, located in a conservation area, or otherwise subject to statutory control, you are responsible for ensuring the proper approvals are obtained unless we have explicitly agreed in writing to assist with that process.

Once a quotation is accepted, we will normally agree a provisional date or time window for the work. This is not guaranteed unless we have expressly confirmed a fixed appointment. Weather conditions, access issues, wildlife restrictions, machinery breakdown, staffing changes, or legal compliance requirements may require us to reschedule. We will make reasonable efforts to keep you informed if dates change, but we are not liable for delay caused by events outside our reasonable control.

Payments and Pricing

All prices will be stated in pounds sterling unless we specify otherwise. Unless expressly included, quotations may exclude VAT, parking charges, permit costs, specialist traffic management, hire equipment, stump disposal, or additional labour arising from unforeseen conditions. Where the work changes after the quotation is issued, we may adjust the price to reflect the actual scope, difficulty, duration, or risk involved. Any significant additional charges will be explained before the extra work is carried out, where reasonably possible.

Payment terms will be confirmed in the quotation or invoice. In many cases, payment is due on completion of the work, but we may require a deposit, staged payment, or advance payment for larger or scheduled projects. If payment is not made by the due date, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law. We may also suspend future work or withhold certificates, reports, or documentation until overdue sums are paid in full.

We may request that a customer pays a cancellation fee, wasted attendance fee, or deposit forfeiture where a booking is cancelled late, access is denied, the site is unsafe, or the agreed work cannot proceed because required permissions are missing. Any such charge will be reasonable and proportionate to our actual costs and lost opportunity. We will not seek payment for work not performed unless this is permitted by the quotation or arises from circumstances caused by you.

Cancellations, Rescheduling, and Access

You may request to cancel or reschedule a booking by giving us notice as early as possible. The closer the cancellation is to the scheduled date, the more likely it is that we will incur unrecoverable costs, including labour allocation, machinery transport, and waste handling arrangements. If you cancel within a short period before the appointment, we may retain a deposit or charge a fee to cover reasonable losses. Where we cancel due to operational reasons, we will either reschedule the work or refund any prepayment for work not commenced.

If we arrive on site and are unable to carry out the agreed services because of inadequate access, unsafe conditions, incorrect information, no available decision-maker, or missing permissions, we may treat the appointment as cancelled by you. This may result in a charge to cover attendance, time, and any preparatory costs. You must ensure that driveways, gates, parking, utilities, and work areas are available as agreed, and that any pets, vehicles, or obstructions are managed in advance. Delays caused by waiting for access may be charged where reasonable.

We may postpone or stop work where, in our opinion, the site conditions or surrounding environment present an unacceptable risk to staff, property, the public, or nearby structures. This includes, without limitation, severe weather, unstable trees, suspected disease, hidden services, aggressive behaviour, or unsafe equipment. In such cases, we will act reasonably and proportionately. Any rescheduling will be arranged once the issue has been addressed, subject to availability and safe working conditions.

Performance of Services

Our tree surgery services will be carried out with reasonable skill and care, using competent personnel and appropriate equipment. However, tree work is inherently variable and can involve natural defects, decay, hidden cavities, root instability, and other issues that cannot always be fully detected in advance. As a result, we cannot guarantee the exact outcome of every operation, especially where the work involves living material or where recommendations depend on the condition of the tree at the time of service.

Unless specifically agreed, we are not responsible for ongoing maintenance, monitoring, or follow-up inspections after the work is completed. Any advice we provide is based on the information available at the time and should not be treated as a warranty that a tree will remain safe, healthy, or structurally sound indefinitely. If we recommend further action, the customer should arrange any necessary follow-up within a reasonable time.

We may use subcontractors or partner operatives to complete part or all of the service. Where we do so, we remain responsible for the service standard, subject to these terms. All personnel working on our behalf are expected to follow applicable safety requirements, use suitable protective equipment, and act professionally while on site. You agree not to interfere with safe working practices or instruct workers to carry out tasks outside the agreed specification without prior approval.

Liability and Limitations

We accept liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, loss of business, or loss of enjoyment, whether arising in contract, tort, or otherwise.

We will take reasonable care to protect adjacent property, landscaping, glass, fencing, and underground or overhead features, but you acknowledge that tree work may carry some risk of incidental disturbance or minor surface damage. Unless caused by our negligence or wilful misconduct, we are not responsible for pre-existing defects, hidden services, weak structures, subsidence, latent decay, or damage arising from conditions outside our control. Where you ask us to work near boundary features or structures, you accept that access limitations may affect how the work is performed.

To the extent permitted by law, our total liability for any claim arising out of or in connection with a particular booking shall be limited to the amount paid or payable for the relevant services, except where a higher limit is required by law. You must notify us of any alleged issue within a reasonable time after completion, and you must allow us a fair opportunity to inspect and, where appropriate, remedy the matter before appointing others to intervene.

Waste Regulations and Site Clearance

Tree surgery generates waste materials such as branches, timber, stumps, brash, leaves, and arisings. Unless otherwise agreed, we will remove only the waste expressly included in the quotation. We will handle green waste in accordance with applicable waste management duties and environmental obligations, including lawful transport, transfer, recycling, and disposal. We may retain or process timber and green material using approved methods, and we may subcontract waste transport or disposal where appropriate.

Where we remove waste from site, you acknowledge that it may be mixed, chipped, composted, reused, or disposed of at licensed facilities in a manner consistent with relevant regulations. Any waste transfer documentation will be completed where required. If you request that material be left on site, stacked, or cut into manageable sections, that arrangement must be agreed before the work starts. We are not responsible for future decay, movement, pest attraction, staining, or nuisance caused by material left at your request.

You must inform us of any known contamination, Japanese knotweed, asbestos, chemicals, needles, sharps, or other hazardous substances affecting the site. We are not obliged to handle dangerous waste unless expressly agreed and appropriately controlled. If hazardous material is discovered unexpectedly, we may suspend work and seek further instructions or specialist support. Additional charges may apply where extra care, segregation, reporting, or licensed disposal is required.

Customer Responsibilities

As the customer, you are responsible for ensuring that the site is reasonably prepared for the agreed service. This includes confirming access, removing vehicles or valuables from work areas, warning us of underground services or fragile structures, and ensuring that any vulnerable items are protected. You should also advise us in advance of any known restrictions, such as school hours, shared access arrangements, noise sensitivities, or animal enclosures, so that the work can be planned safely.

You must not rely solely on our attendance as confirmation that a tree is safe, legal to alter, or free from protected status. You remain responsible for obtaining specialist legal, planning, or ecological advice where necessary. If you provide inaccurate information or fail to disclose material facts, and this causes delay, additional expense, damage, or non-compliance, you may be liable for the resulting losses and charges.

Where we place equipment, traffic controls, barriers, or signage on site, you must not move or interfere with them. You must also keep bystanders, children, and pets away from the work area. We may stop work if we believe the conditions are not sufficiently controlled. In the interests of safety, our crew has final authority over operational decisions relating to method, sequencing, and immediate worksite risk.

Complaints, Force Majeure, and Governing Law

If you are dissatisfied with any aspect of the service, you should notify us promptly so the issue can be reviewed. We aim to resolve concerns fairly and efficiently. Where appropriate, we may inspect the work, offer an explanation, arrange rectification, or propose another reasonable solution. Failure to raise concerns in a timely manner may affect our ability to investigate the matter properly.

We shall not be in breach of these terms, nor liable for delay or failure in performance, where such delay or failure results from events beyond our reasonable control. These may include extreme weather, fire, flood, epidemics, transport disruption, equipment failure, labour shortages, acts of public authority, or access restrictions. If a force majeure event continues for an extended period, either party may agree to suspend or terminate the affected booking on fair terms.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.